Returns & Exchanges

At the Taylor Swift Official Store AU, we want you to love your merchandise; however, if you are not completely satisfied, you can return your items within 30 days of delivery for a refund or exchange. Please ensure all items are in their original, unworn condition with all packaging intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging and include the printed return authorization slip provided via email.

3

Ship Items Back

Affix the prepaid shipping label to your parcel and drop it off at any Australia Post location or designated carrier point.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing